Do Window Cleaners Need to Have Insurance?

Is General Liability Insurance Really That Important?

I would venture to say that few individuals or companies get excited when the subject of insurance is brought up. Probably 99% of the exceptions are those who work in the insurance industry. How many things in this world do you love having when it helps you and hate paying for because it may never be called upon to help you? Add to this strange mix the fact that insurance, by and large, gets more and more expensive here in the US. And that ever-so-small, yet present fear, that you won't be covered when you expect to be covered. It can be at least a small nagging concern.

For window cleaning companies, is general liability insurance necessary by law or on a case-by-case basis? Is it even necessary at all? 

What is General Liability Insurance Designed to Do?

In short, general liability insurance as it would apply to window cleaning, covers bodily injury and property damage. There are other details that apply to most any business that are of a less physical nature, such as things spoken by owners or employees. A caveat will be discussed later in the article that can make it a bit more 'exciting', shall we say.

With just those subjects listed, it sure seems that any business that is serious about being successful over the long haul and is not simply taking everything a day at a time, would recognize the importance of paying a premium to be protected if an accident to property or person occurs. At the very least, it may well help a business owner who is insured this way to sleep better at night. For contractors who are adequately insured for most any occurrence a COI (certificate of insurance) may be viewed as a "badge of honor", at least early on. This forward step for a new company may be looked at as bragging rights, fodder for marketing and such. By the same token, an inquisitive customer will likely feel much more at ease knowing a window cleaning outfit that will be on the premises will make good on any accidents by virtue of  its coverage. You might say that carrying GL insurance is often a right to proceed, when it comes to landing jobs. Sometimes homeowners will verbally require proof of insurance, and even more often commercial establishments will only conduct business with a contractor who is insured for property and personal damage, among other things. 

When a contractor hires a subcontractor, new possibilities come into play. While it is not set in concrete that a subcontractor must carry liability insurance, the hiring contractor faces the danger of being responsible for property or personal damage caused by the subcontractor. Additionally, if an employee of the sub files a worker's compensation claim and the sub is not carrying that type of insurance, the hiring contractor will be responsible by law to pay for that as well. Those scenarios are not pleasant ones to contemplate. 

Is it a Logical Choice For Window Cleaners to Carry Liability Insurance?

From the preceding paragraphs, there is strong evidence that it is indeed logical to be insured for potential damage. No, it's not generally a MUST in a legal sense, anywhere in the US, but where licenses are required to conduct business in a specific trade it may well be a legal requirement. Be that as it may, I feel that when a contractor carries liability insurance and commercial auto insurance, it is a sign that he is genuinely interested in doing things safely and correctly for the long haul. 

Here is the caveat I alluded to earlier. Do not assume that general liability will protect you from EVERY type of damage you cause while carrying on your work. I got slapped in the face with this fact many years ago. There is a term in the insurance world called 'care, custody, and control'. This comes into play when you as a worker damage something you are handling or overseeing. Here is how Insureon describes this exclusion of coverage

Next are a couple anecdotes relating to how I got burned by my lack of due diligence. If you want to skip over these, scroll down to the subheading "What Insurance is the Most Useful For Window Cleaning Companies?"

My slaps in the face came from believing I was covered for anything that happened while my team was on the job, not including gross negligence. It was my fault for not investigating. I was just excited during the years I had no occurrences when I could say confidently that I have insurance. 

On one occasion, one of my employees moved a bench away from a plate glass window. Unfortunately there was a gap between the tile floor and the glass itself, one wide enough for a foot of the bench to get caught in. The large piece of glass shattered when the corner of the bench banged into it. I figured I would be paying my deductible and that's it. I was informed by the man from this particular carrier that this would not be covered due to the fact that 'we were intending to clean that window'. Not a pleasant revelation. Needless to say, I brought my concerns to the agency I was using at the time for liability insurance and asked if they could find coverage that would protect me if something similar happened in the future. The agent said "you should be covered". In this context, she meant "I'm pretty sure you are covered", not "I feel it's only right you are covered".

Well, that didn't pan out. Later in that year of having that particular policy I was tilting in a window so I could clean the outside from the inside. For whatever reason, I put too much stress on the sash and this caused the glass to form a large crack. Again, I found out that since I was handling the window, literally, this damage would not be covered by my policy. 

Thankfully, I finally learned the valuable lesson that I need to find an agency that specializes in insuring contractors in fields such as the one I am engaged in. The agency I used had great personnel, but they just didn't have the specific direction I needed. 

I found an amazing agency whom I used for around 10 years until recently. They changed direction and I just recently found one that can serve my current needs. There were a few incidents along the lines of the ones I described, 2 of them frivolous, and my policy still had me covered. The additional coverage is what is called Inland Marine Insurance. It protects the insured when there is property damage to non-structural items that are under their care, custody, and control. 

What Insurance is the Most Useful for Window Cleaning Companies?

As I wrote early on in this article, there is a certain peace of mind that contractors have when properly insured as it pertains to their services. And peace of mind is passed on to paying customers as well. That is arguably even more important. The types of insurance, then, that window cleaning, pressure washing, gutter cleaning companies and similar ones are wise to carry are as follows:

General Liability- covers bodily and property injury while a contractor's team is on the jobsite

Marine Inland or similar- covers damage to items that are under the care, custody, and control of the contractor. It could include broken windows or scratched floors resulting from moving furniture. 

Commercial Auto- covers the contractor and his employees as regards financial responsibility if they are to blame for an accident while in a vehicle under the coverage. 

Worker's Compensation- covers payment for employee's medical expenses and wage loss benefits if a work-related injury or sickness occurs, until the employee is able to return to work.  

 

Something slightly different than actual insurance is a Surety Bond- This is more directly for the sake of protecting the customer. It's a guarantee that the party who is receiving a service or product gets compensated no matter what. here is an article I feel explains this well.

The conclusion?

There is a certain measure of professionality when a window cleaning company carries the necessary insurance to pay for damage or injury that does not involve gross negligence. I can recall back in the late 1980's and into the mid-1990's when I went back and forth about paying for insurance. Yes, I was short-sighted and viewing it more as a liability to me than a worthwhile protection. I couldn't land or maintain some accounts due to lack of insurance. The term that window cleaners often use, admittedly in a disparaging way, but also to indicate the low level of seriousness, is 'Bucket Bob'. It is similar to what general contractors call 'Chuck in a Truck'. Besides the fact that a new company would be smart in the planning stages to plan on having insurance right away, some just need a bit of helpful advice. 

If you are searching for a company to perform cleaning services on your property, you are well within your rights, and honestly making a good decision to ensure your interests will be protected in the case of damage or injury. No, it is not a state law in Pennsylvania. It is, though, a better option than being uninsured. In my time running a window cleaning company, any customers who have asked me to provide proof of insurance have been nothing but tactful and professional about it. 

On occasion, I subcontract out some work. All subcontractors who are in my circle furnish proof of general liability insurance. This works out very well for all parties involved. 

If you are a homeowner or commercial property manager, please consider these points.

Happy 'shopping'!

If you'd like to discuss this or have any questions, feel free to comment below or email me at dan@danwagnerwindowcleaning.com

Dan Wagner Window Cleaning has been serving home and business owners since 1986. Areas covered include Honesdale, Hawley, Narrowsburg, Beach Lake, Damascus, Pleasant Mount, Equinunk, Forest City, Carbondale, Scranton, Dunmore, Lake Ariel, Mount Pocono, Tannersville, Stroudsburg, and others. 

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Window "Washing" or Window "Cleaning"?

Is Washing Less or More Thorough Than Cleaning?

It may be that some view the difference between washing and cleaning as significant enough to choose one or the other as framed by a professional company. Many others don't see it as any more than the choice of words. Do you as a customer feel one or the other term is a caveat? Maybe one way is less thorough or one way is far more expensive. Perhaps one sounds more professional than the other. Interestingly, whether you use the phrase "window cleaning" or "window washing" in a Google search for a local company, you'll get the same results. I'll give my observations and mention those of others. 

What Some Professionals Say

There are some professional companies who believe there is a definite difference in window cleaning and window washing. I even noticed another term used- "window detailing". This term was used to place that company on a higher plane than its local competitors, namely one that removes the tough stuff off of glass, frames, and sills, such as bugs and paint specks. Some feel that cleaning is more akin to spot cleaning and not as thorough as washing, which would be all foreign matter on the glass. From what I've read on professional forums and Facebook groups, most, but not all in the business choose 'window cleaning'. 

What Customers Say

Here is where a professional company needs to pay attention: what term does a prospective customer prefer? Obviously, this may differ geographically. Upon doing a search on Google Trends, the term that is used in searches, especially over longer spans of time, is far more often 'window cleaning' than 'window washing'. It could well be that this indicates a more popular way to phrase it nowadays and not too much the perception that there is a real difference. What I've found locally, over many years of being, called, texted, or emailed by consumers, most use 'cleaning'. I could be imagining it, but I'm pretty sure that if  'washing' is used, it almost always will be by senior citizens. 

 

My Take

I feel that for my company name and the description of what I do, I prefer 'window cleaning'. I think it sounds classier and more professionalized. At the same time, I view what I do as any of the three terms mentioned in the opening paragraph. My opinion is that if you are a professional and would like to create raving fans and repeat business, you need to do as thorough a job as possible. There are both low and high thresholds in your service, that is, the very minimum that would be considered acceptable without having to specify what you are leaving out, and the point where you go from normal cleaning to specialized cleaning. The bare minimum I would consider professional is all dirt and grime off the glass as well as the frames, sills, and screens (if any). When the sills have foreign matter that may not budge with normal window scrubbing tools or rags or the glass has paint or wood stain left on by careless contractors that came before you, this requires specialized service. Another issue that requires specialized attention is 'screen burn'. This is the layman's term for that white haze that is extremely hard to get off glass windows with outside aluminum screens. Here is a nice explanation why that can happen. Regular water, pure water, soapy water, ammonia, rubbing alcohol- none of these touch screen burn. Thus, to remove this calls for specialized attention. 

I feel it is important to communicate to a customer what will be included in standard window cleaning and what constitutes 'restoration'. The choice of terms that window cleaning companies use can be to make them appear better than their competition. "While other companies only do X, we do X, Y, and Z, because we care about you." Something similar to that. I'm not a fan of implying that my competition is inferior or doesn't care about their customers. I simply endeavor to leave glass , sills, and screens extremely clean. There are many other practices that will make you the go-to for those that know you, more than what terms you use. 

At Dan Wagner Window Cleaning  we have been washing, cleaning, detailing, or all of the above in northeastern Pennsylvania since 1986 and we are not going away! 

Serving Honesdale, Hawley, Narrowsburg, Scranton, Lake Ariel, Stroudsburg, Tannersville, Mount Pocono and many other towns. 

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Affordable Window Cleaners- They Do Exist!

 What Does Affordable Mean to You?

Paying for professional window cleaning can be viewed with joy or it can be viewed as a somewhat painful but necessary expenditure. On the far ends of the opinion spectrum, it can also be no big deal or out of the question due to the 'outrageous' prices professionals ask for. 

As with most anything, of course, the idea of affordable varies among those who are paying. Residential window cleaning costs are considered by some to be no real financial strain and a reasonable part of a maintenance program. Many others view it as an occasional treat to themselves or an 'expensive' yet important outlay of money to have a pleasing experience viewing the beautiful outdoors of northeastern Pennsylvania. Whatever the case, paying for a professional window cleaner should yield positive results.

Consider the Value, Not Just the Cost!

I can't define value for you and you can't define value for me. Still, something to consider is what you will gain when hiring a professional window cleaner- that is if realistically, you cannot handle the task safely or effectively on your own. You will gain significant time to focus on something else you need to do or are more confident you can do. Let's say you are having some friends and family over to your home for a once-in-a-lifetime weekend. They are important to you and you may want to impress them or, better yet, make everything about their stay pleasant. A clean house, clean and pretty surroundings, and of course clean windows, are likely going to be high on your to-do list. You are already a bit stressed trying to make everything just right in the finite time left. Tackling the potentially time-consuming and tricky task of getting all your windows cleaned, and cleaned well, may be overwhelming and a cause of stress. The cost to hire a professional may easily be worth it when considering the value of cutting out the stress and large chunk of time. Almost everything in life is a trade-off and your choice can be your win. 

Another thought on value: You may like to go to your favorite restaurant as often as you can. It's not a cheap outing, but the enjoyment of the meal and the company, and also the fact that you can talk about it regularly with friends is of high value- a value that outweighs the cost. If you love clean windows, you may rank this as a treat you are more than happy to spend some money for. 

In fairness, going with a more frugal choice may be good enough for many homeowners. Many use store-bought products that promise professional results with little effort. An earlier article I wrote touches on this option. Some professional window cleaners promote their service based on price and are willing to beat the competition. Is it a risk to go with price alone? You truly won't know unless you make that choice. 

Think Long-term as well

Your property, whether you own or rent it, is where you spend quality time. The difference between looking out dirty windows or clean windows is not to be minimized. And I am not even close to one of those companies that focuses on ringing alarms in your head about how your windows and your life will be ruined if you don't hire us, and hire us today. It is true, though, that over time uncleaned or poorly cleaned windows will literally suffer and not look quite perfect anymore, even with a good cleaning. So yes, maintenance is a really good idea. Many of my customers simply add yearly window cleaning or several window cleanings each year into their budget. This plan should truly reveal if professional window cleaning is affordable. 

If you live in northeastern Pennsylvania and want to see how great it is to have clean windows without breaking the bank and maybe your back, reach out to us!

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Cleaning Windows With a Pole, Ladder, or Garden Hose?

What Do the Professionals Use?

There are all types of ways to attempt to clean windows, and not surprisingly they yield a wide variety of results. While some may be satisfied with the general removal of dirt and grime, others are very keen on having spotless, sparkling windows. This post will focus on cleaning hard-to-reach windows, inside or out. Professional window cleaners also do not automatically agree on the best tools or methods for complicated window cleaning. I have been cleaning windows professionally for a very long time and have been active on forums and social networks as well as at industry events. Let me tell you there are many valid ways to clean difficult-to-reach windows. 

Extension Poles

There are many brands of extension poles and also many professional window cleaners who utilize them as their go-to tool for tough windows. The popularity of high-quality material, such as carbon fiber, has made it even easier to attain good results without being 'nose to glass' as many pros would say. Accessories are also available to give them an added advantage in getting to the bottom of deep ledges and navigating obstacles directly in the way of a straight shot at the glass. I have quite a bit of experience using extension poles and use them often when I feel this is feasible and expedient. Sometimes the conditions dictate using another means. Those conditions necessitating other methods include windows with residue or staining that can't be removed easily or at all by using a scrubbing device attached to a pole; also windows that have obstacles in front of them that can't be navigated with a pole. Still, under ideal or very good conditions, it is fairly simple to attain good results with the use of a pole from the safety of the ground. 

Water Fed Poles

Water-fed poles have gained enormous popularity around the world in the last decade or two. I started using one as a regular thing in 2009 and haven't looked back. While they are not the answer for every single window cleaning circumstance, they are truly a boon to many thousands of professional window washers. When used properly in conjunction with a water purification system, water-fed poles provide extremely good cleaning results, often better than with traditional hand tools and virtually always better than a homeowner spraying apparatus. They are a very safe alternative to being on a ladder and walking on roofs, some of which are pretty steep. 

With the homeowner's permission, I took this picture from inside on the second floor. I've applied my cleaning solution to the inside of the glass and my employee is way down below, clear of rough terrain perfectly cleaning a window about 9' above me and about 25' from the ground with a water-fed pole using pure water. I could go on extolling the value of using a water-fed pole for delivering perfectly pure water to clean glass, but that can be for another post. 

Ladders

Would I be correct to say that most people dread getting on ladders? Probably! Some enjoy ladders, including me. It's still not my first choice, but I'm fine as long as the setup is safe. One obvious benefit of laddering up to a window you need to clean is that you can clearly see what you're doing and can carry many necessary items on a tool belt. This will remove the guesswork of whether there are smears or spots that you left on the glass. You also have a fair range of area that you can clean safely; up, down, right, and left. 

On the other hand, working at heights is not for everyone. If you are really scared to work at heights it is best to avoid it if at all possible, as it can mess with your focus. Additionally, setting up a ladder safely is a discipline in itself and not to be ignored by any means. There is the issue of solid footing, lateral stability, safe angle for working, and possibly pedestrian and traffic safety. Ladder usage is a tried and true way to clean windows well, but certainly a serious responsibility for the user. 

Garden Hose

How about spraying dirty windows with a garden hose? Many feel this is adequate to make windows look cleaner and get the dirt and grime off the glass. While spraying gravity-fed, well, or municipal water on windows with loose dust or dirt can help in getting them clearer, it is unlikely that the windows will look as good as they can look. There will almost surely be water spots left on the glass.  The water pressure coming out of a garden hose won't really help remove greasy spots or baked-on contaminants. Even high-pressure water from a power washer is no substitute for a good cleaning agent to break up oily deposits or using some type of accessory to agitate tough contaminants. Excessive high pressure will just do damage to a window. Also, spider webs are not easily removed with merely a spray of water. There are some products on the market that claim to turn your garden hose into a window cleaning powerhouse for first and second-floor applications. These products, which connect to an incoming and outgoing garden hose, contain a formula that promises to thoroughly clean glass and perhaps even siding, leaving them sparkling and spot-free. Specific directions are given on how to use it and at what temperatures it will be effective, as well as a few disclaimers. Full disclosure, I have never tried this type of product; partly because I have my tried and true methods and partly because I don't believe it will consistently live up to its claim. It would be good to simply read plenty of reviews about such products. It can't be denied that if this works it would be a game-changer due to its ease of use and money and time-saving factors over scheduling a professional to clean your windows. But that is for each individual to decide.

How Much is it Worth to Have Really Clean Windows?

To conclude, getting your windows amazingly clean is going to cost you something. It will cost you at the least a modest amount of money for suitable products and tools, some of your time depending on the size and difficulty of the job, and an expenditure of energy, possibly labor-intensive.

There is also an option that would cost money, but no significant personal time or energy, to get yourself some beautifully clean windows. That would be having a professional take care of it for you. 

Dan Wagner Window Cleaning serves homes and businesses in the Scranton, Carbondale, and Honesdale areas, and has for 36 years. If you'd like to save time and energy, we are the affordable window cleaning company to call. 

You can call or text us at 5706300326. 

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What Is The Best Window Cleaning Product?

 Is Windex the Best Window Cleaning Product?

There are many store-bought and homemade choices

I happen to own and run a professional window cleaning company based out of Honesdale, Pennsylvania

In my 3+ decades in this line of service, I have been asked by countless people who see me at a storefront, as well as homeowners if I use Windex. I don't personally, but that doesn't mean I dislike that extremely popular window washing solution. I have used it. When I first started out, I tried just about anything that looked promising or that people suggested. At least I obtained some good overall experience! One thing I have learned is that there is no single ready-to-use window cleaner that is perfect for any job. Most of them are decent in relatively ideal conditions, none are perfect as-is for every task. 

You need to use your knowledge and take control!

What I refer to is the fact that there are a variety of circumstances that a window cleaner has to consider to form the best 'game plan'. What has accumulated on the glass? Grease from the kitchen or exhaust fumes in a garage? Soapy or dirty water splashed from sinks? Are there smokers in the house or is wood burned in the house? Less than ideal ventilation in combination with propane heat? Dried and baked on cleaning solutions from earlier efforts to wash the windows? It goes on, but this should make clear the concept of needing to know more than just what product to use. If what is making your windows dirty is not completely dissolved and removed from the glass and hopefully the frames around it, the results will not be great, especially when certain angles of light shine on them. As I'll explain, methods and tools are just as important for getting great results.

It is best to gather your lineup of tools or just hire a professional!

Whether you choose to use an ammonia or vinegar-based window cleaning solution, or some of the relative newcomers like hydrogen peroxide or plant-based cleaners, or simply a soapy solution, you will do your best when you learn how to effectively remove what is on the window and have extra accessories to agitate the tough contaminants safely. A simple liquid cleaner and plenty of elbow grease sometimes are just not enough. For a homeowner who would like to do it himself or needs to be frugal, learning by experimenting will usually work to a reasonable degree. 

The best solution is to find an affordable professional window cleaning company in your area and let them wow you with amazing results they are able to attain from their research and hands-on experience. If you have a property with dirty glass in the Honesdale, Hawley, and Tafton areas, we would be thrilled to show you how clean your windows can be! 

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The Competition- Friends or Foes?

Are There Window Cleaning 'Turf Wars' in Scranton, PA

Losing Accounts Happens

Very few people involved in a service or sales business enjoy the luxury of having no competition.

For those who may have cruised through the years with very little competition, they'll likely find out over time that someone is catching enough attention from their target market to make them take notice as well. Yes, all of us who are professional window cleaners, or professional anything for that matter, can get protective of what currently belongs to us. I'm not aware of any turf wars in Scranton, at least not in the service field! For sure, it's never pleasant to find out you lost an account to another company. Does that make the window cleaners who are now servicing what you had 'thieves'? Did they steal your account? Some may see it that way, but since we likely don't have a legal right to the account, we either lost it because of a real or perceived deficiency from the standpoint of the business manager or because our competition convinced the manager to make the switch. So does that make this company a foe?

Knowing Your Competition Is Not a Bad Thing

How does one deal with the potential of losing market share or having to work harder to maintain the desired customer base? 
There are many different ways business owners react to competition. They range from hatred and outright hostility to striking up a conversation, talking shop, passing along leads, and networking. It all comes down to how you view others who offer the same or similar goods/services as you. Do they pose a true threat to your livelihood or just to your ego? Or are they potential peers that you can coexist with and develop a mutually beneficial relationship with? I've been the recipient of treatment toward both ends of the spectrum. I've found that worrying and stewing over ill-treatment or someone 'invading your turf' (as if anyone owns the 'turf') is a waste of time and energy.
Here's my take. I do agree that there is plenty of work to go around for everyone. In my main service offering, which is window cleaning in Carbondale, Scranton, and surrounding towns, there are different types of customers. I'd like good ones of course, but I realize that I need to focus on how good I am or how good I present myself to those that I'd like to have as customers. Oft-quoted Jim Rohn said "Don't wish it were easier. Wish you were better." I try not to worry about who has what account and how much he's charging. I endeavor to move forward and stay ahead of the curve. I like to be real good at a few things: window cleaning, power washing, and roof cleaning,  and leverage my time in one location by offering multiple services. And as long as I believe that other companies are running things legally and offer a good level of customer service and also don't want to cut me down, I'm fine with being friends and networking where it is plausible. 

At Dan Wagner Window Cleaning, we keep on keeping on. And we get along with just about all of our colleagues! 

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What's Included in Window Cleaning Prices

What goes into residential window cleaning pricing?

Some may assume that the price of a service, the end product brought to their door, simply includes parts and labor, so to speak.
While that is part of the story, there is a whole lot more involved in the prices that professional cleaning companies- window cleaning included- quote a homeowner or business owner. Here are some factors beyond simply performing the function of window cleaning that make up professional pricing:

  Quality results call for quality tools. Someone with enough time and determination can do a great job with a store-bought cleaning spray and paper towels, but more appropriate tools save time and energy.
 Vehicles, whether modest or flashy need to get a contractor who provides all necessary equipment where he needs to be on a consistent basis. This requires maintenance and good 'ol fuel and oil.
 Is the assurance that you will have the owner or well-trained employees at your property important to you? It costs money to operate a business legally and conscientiously. Insurance to protect your property from damage caused by accidents, taxes, and expenses associated with operating 'above-table', advertising, pleasant attire for those who are working in public or your precious home- these all incur an expense, month after month, year after year.
Also included is enough profit for the business owner to continue providing good service and retaining a good staff, and also having reason to stay in the window cleaning business!

So, when you are looking for a window cleaner near Honesdale, Scranton, Carbondale, Lake Ariel, or the like please remember that peace of mind and a superb choice carry some cost, but the experience is worth it.

Dan Wagner Window Cleaning brings you the complete package!  Call or text us at 5706300326                                                              
                                               Project from September 2013- Honesdale, PA

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What's Included in Window Cleaning?

What is included in window cleaning? This is a question that may have as many answers as respondents.
And I've found, as a professional window cleaner in the Scranton area since 1986, that what my customers expect varies to the point where I am wise to explain beforehand what my standard service includes.
Among residential window cleaning contractors, I find from speaking and connecting online with them, that some focus mainly on the glass itself, and a good cleaning of frames, sills, and screens demands an extra charge. This can be a good customer option for the budget-conscious or downright confusing and disappointing to others. Again, it all depends on what each customer wants or expects. Other companies include more of the window area as standard service and charge extra for screen cleaning, or just include screens along with everything else.

Pros and Cons of Selected Services                                                                                                            It is a smart strategy to compare the advantage of saving money with an 'a la carte' window cleaning order with saving time and potential frustration by getting the whole spectrum of luxury window cleaning. You may potentially cut your costs considerably by getting glass cleaning only. This would be where you pay extra for sills, frames, and screens to be cleaned. Still, these 'upcharges' as some companies define them, may be quite reasonable in the big picture. Something to think about is how you will feel if you know the glass is perfectly cleaned,  but the screens are dirty enough that you still are not getting the clear view you had hoped for. Or what about when you open your windows and there are spiders, grime, and dirt in the openings? If this is something you don't mind handling yourself, you've saved yourself some money! If you know you won't or really can't take the time to do it, the 'full service' is probably the best option.                                                                                                         My company decision, after many years of cleaning windows for residential clients, is to provide all features listed above as my standard offering. I feel that I want a lasting reputation for homeowners and their visitors to be a contractor who leaves things looking amazing automatically.

If you'd like all-in-one pricing for window cleaning in Honesdale, Hawley, Carbondale, Scranton, or anywhere nearby call or text us!     570-630-0326

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What Is More Important?

I have come to realize there is a regular need to remind myself, as I'm servicing people's homes, of what is more important. To be more specific, is what my customer expects from me, what I want out of my job, or what I think the customer needs the most important issue requiring my thoughts and energies. 

From a completely practical standpoint a service business owner should want prospects to seek him out. Generally speaking, one seeks out a luxury service, such as residential window cleaning or power washing, either for pleasure and pride or to alleviate the hassle or pressure of doing it oneself.  

So back to the question- "what is more important?"- it is what my customer wants from me and additionally how I can take care of that. After 27 years, I realize that adequately providing for my family is the main goal on my side of the coin and that merely deriving enjoyment or some self-fulfillment is secondary. Still, it goes right along with my personality to love making people happy. In this case, it's 'icing on the cake'. 

                                         Want to be happy?

               Residential Window Cleaning in Honesdale and Scranton

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